Frequently Asked Questions
Everything you need to know about plans, boundaries, and product fit
Is FlatRate Pro really completely free?
Yes. FlatRate Pro's technician workspace stays free. Track jobs, calculate efficiency, build your work history, and monitor career progress at no cost. ShopOS management is $249/month per organization for small and midsize shops, while Connect Tokens are available through active Total Voice or ShopOS API access.
How much does ShopOS cost?
ShopOS Standard is $249/month per organization as the core management layer for small and midsize shops. That price reflects the current workflow-first feature set for single-shop operators while larger rollouts remain custom quoted.
What is live in ShopOS today?
The strongest surfaces today are diagnosis-first intake, estimates, work orders, manager triage, verification, analytics, and manual sharing of approval or payment links. AI voice and photo intake assistance are live inside ShopOS Diagnostics, but automated email, SMS, and broader delivery automation are still being finished.
What's included in Total Voice?
Total Voice is the optional technician add-on for hands-free voice job entry right in the app. Active Total Voice access also unlocks Connect Tokens for external AI workflows.
What can I do with Connect Tokens?
Connect to your favorite AI and manage FlatRate Pro or ShopOS data through conversation. Connect Tokens work with ChatGPT, Claude, MCP servers, Zapier, n8n, and custom integrations.
How does this help my automotive career?
FlatRate Pro is like CARFAX for your automotive career. It helps you track flat rate hours, build a professional work history, calculate efficiency, and demonstrate your skills to potential employers. Use it to identify your strengths, improve weak areas, and show concrete proof of your productivity and growth.
What can I track with FlatRate Pro?
Track every aspect of your automotive work: job types, flat rate hours, actual time spent, efficiency calculations, customer information, parts used, problem descriptions, and solutions. Build a comprehensive work history that showcases your expertise and productivity patterns.
Do I need to sign up or create an account?
You can start in guest mode immediately in your browser. Create an account when you want cross-device sync, organization workflows, or connected AI features. Guest-mode data stays local on your device.
How is my data protected?
In guest mode, your data stays on your device. When you sign in and enable connected features, selected data syncs to your account so you can access it across devices and workflows. You keep control and can export your records anytime.
